Q

How to track my order

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A

Once your order is shipped, this site will send you a shipping notification via SMS. The notification will contain carrier information and courier tracking information, making it easy for you to check the courier status. If the order status is "shipped", you can check the courier tracking information of your order.

Q

How to exchange goods

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A

Please note that exchanges can only be made by selecting a code exchange of equal value. You can call the customer service number or contact the customer service staff to communicate the return and exchange and follow the instructions of the customer service staff.

Q

How to return a product

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A

You can call Customer Service or contact Customer Service and follow the instructions given by Customer Service.

Q

How to get a refund

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A

Ensure that within 7 business days of receipt of the returned Product(s) and its invoice in accordance with the Terms of Sale, MARK CROSS will refund the original payment for the returned Product(s) to the User's payment account in the same manner as the original payment was made. Under no circumstances will MARK CROSS issue any credit slips and vouchers to the User in connection with the return of products on the Site.