You can call Customer Service or contact Customer Service and follow the instructions given by Customer Service.

Customer Service personnel will, with your assistance, inspect the cosmetic condition of the Product(s) to be returned. If the cosmetic condition of the Products to be returned is in accordance with the relevant Product return terms, you may put the Products, including their accessories or spare parts, the original packaging, the original documents, the invoices and all the free gifts (if any), into the original packaging. Upon completion of the above, you may return the returned Product(s) and packaging at the agreed time (within 7 calendar days of delivery) to a third-party carrier designated by the Customer Service Officer and on a cash-on-delivery basis.